Support

Arco records or imports music lessons, turns them into transcripts and summaries, and gives students and teachers a lesson-aware chat assistant. It is useful for students who want better practice recall and teachers who want organized lesson history, lesson plans, and progress reports.

Yes. You can chat with Arco about technique, repertoire, interpretation, and practice from day one. Once you add recordings or imported lessons, Arco can also ground answers in your own lesson history.

Arco supports iPhone and iPad, plus a full web app for use on a computer. Your library, audio, chats, Spaces, bookmarks, and settings sync across devices.

Yes. Arco works across instruments, voices, styles, and languages for recording, transcription, summaries, and chat. Its built-in musical expertise is especially strong for violin, but the product is not limited to violin.

You can review previously loaded lessons, bookmarks, and chat history while offline. Recording, processing, syncing, and new chat messages require a connection.

Record a lesson live on iPhone, iPad, or web, or import an older audio file or transcript. If the lesson belongs to a Space, choose that Space while recording or importing, or assign the lesson later.

Arco saves the lesson, processes the audio, creates a transcript, and generates a structured lesson summary. Longer lessons can take several minutes to finish processing.

Yes. You can import older audio files, including recordings from other apps, and you can import transcript-style text notes. This is useful when you want Arco to understand lessons that happened before you started recording directly in Arco.

Check that your browser has microphone permission for arco.app, then reload the page and try again. If you previously blocked the microphone, re-enable it in the browser site settings. Keep the tab open until the lesson finishes saving.

Longer lessons take longer to process, and transcription plus summary generation can take several minutes. If a lesson stays stuck, use Reprocess if available. If it still does not resolve, contact support with the lesson title, approximate recording time, device, and account email.

Pull to refresh first. If that does not fix it, fully close the app and reopen it, or reload the page on web. If it is still missing, contact support and include which device has the correct version and which device looks wrong.

A Space is a shared lesson notebook for a teacher, student, parent, studio, ensemble, or teaching relationship. It keeps related lessons, members, roles, and shared history together.

A Connect Code links a Space member to a real Arco account. Once a member is linked, lessons assigned to that Space can be delivered directly inside Arco for that connected user.

Not immediately. A Space can still organize lessons for you even if the other person has not joined Arco yet. When they create an account and you link their Connect Code, assigned lessons can be delivered to them in Arco.

You can view the Space and its members, assign or remove lessons, record or import into the Space, use normal Space features, and leave a Space you no longer need. Depending on your role, you may also rename or archive the Space, add members, link members with Connect Codes, edit member details or roles, and remove members.

Open the Space and assign an existing lesson to it, or open the lesson and add it to the right Space if that action is available in your app version. You can remove a lesson from a Space without deleting the lesson from your library.

First refresh the app. Then confirm the lesson was assigned to that Space, the member is linked with the correct Connect Code, and the lesson was not removed or deleted. If the Space still looks wrong, contact support with the Space name, lesson title, and the account email for the device that has the expected version.

Ask about technique, interpretation, repertoire, practice plans, or anything from your own lessons. Arco can answer from broader musical knowledge, your lesson history, or both when the question calls for it.

Yes. Ask naturally, such as "What have I worked on with Sarah in the last three months?" or "What did Sarah's lessons focus on between January and March?" Arco can use one lesson, one student's lessons, or your full library depending on the question.

Normal chat is included subject to fair-use limits and can route between Arco Knowledge and My Lessons. Deep Dive costs 1 credit per message and gives Arco more room to reason through complex, multi-step questions.

Lesson plans help you prepare for an upcoming session from relevant lesson history. Progress reports are generated from a Space using the Create Report feature and a selected time window, then downloaded as a PDF.

You can export processed lessons as PDF or Markdown files, save web chat conversations as PDFs, and download progress report PDFs. Exports are files you control; Spaces are for account-to-account lesson delivery inside Arco.

Processing a recording or imported audio lesson uses 1 credit, and each Deep Dive message uses 1 credit. Regular chat, Spaces, exports, reviewing existing lessons, and managing members do not consume credits.

The Free plan includes chat, recording, imports, Spaces, exports for existing processed lessons, and 2 monthly credits for lesson processing or Deep Dive.

Free includes 2 monthly credits, Starter includes 8, Pro includes 30, and Studio includes 80. Monthly plan credits renew each billing cycle. One-time top-ups add 5 or 15 extra credits without changing your plan, and top-up credits do not expire while your account is active.

You can still browse your library, review past chats, use regular chat, manage Spaces, and export existing lessons. Processing new recordings and Deep Dive require credits, so buy a top-up, upgrade your plan, or wait for your monthly credits to renew.

Google Drive backup is available on Pro, Studio, and Founding Lifetime plans. Once connected, Arco can back up eligible lesson materials to your Drive automatically.

On iPhone and iPad, manage your subscription through the App Store. On web, manage billing from Settings in the app. Apple purchases can be restored from the paywall.

Data is encrypted in transit and at rest. Audio, transcripts, summaries, chats, and Space data are processed by trusted service providers only as needed to operate Arco, and are not sold or shared for advertising. See our Privacy Policy for details.

Your lessons are private to your account unless you assign them to a Space with linked members or export them yourself. Space delivery and exports are user-directed actions.

You can export individual processed lessons as PDF or Markdown from the lesson detail screen. For a full account export, contact hello@arco.app and we will prepare a download for you.

Account deletion is available in the product under Settings > Account > Delete Account. If you cannot access the app, email hello@arco.app and we can help you through the process.

Include your Arco account email, whether you were on iPhone, iPad, or web, what you expected to happen, what actually happened, and a screenshot or short screen recording if possible.

Yes. If you are evaluating Arco for a studio, school, or larger teaching team, contact hello@arco.app and we will route your request directly.